At Chic Vista, we are committed to providing a smooth, reliable, and transparent shopping experience. Below, you will find all the information regarding the processing, shipping, and delivery of your order.
Order Processing
Once your payment has been successfully confirmed, your order will be carefully prepared for dispatch. During this stage, we inspect, pack, and process each item to ensure it arrives in perfect condition.
Delivery Time
Our estimated delivery time is 7-10 business days, starting from the date your order has been dispatched.
Please note that delivery times may occasionally be affected by factors beyond our control, including periods of high demand, adverse weather conditions, customs procedures, or other logistical delays. Should this happen, we will do our best to keep you informed.
Delivery Area
Chic Vista currently delivers throughout the United Kingdom.
Free Shipping
We are pleased to offer free shipping on all orders within our delivery area. No additional shipping charges will be applied at checkout.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your parcel throughout its journey.
You can use this tracking number at any time to check the latest delivery status.
Delivery Attempts
If no one is available to receive the parcel at the delivery address, the courier may take it to the nearest local distribution centre.
Your parcel will remain available for collection for up to 7 days. If it is not collected within this period, it may be returned to the courier.
Orders with Multiple Items
If your order contains more than one item, all products will be shipped together in a single parcel, allowing you to receive your complete order within the estimated delivery timeframe.
In exceptional circumstances, should any unforeseen logistical issue arise, our team will contact you to provide an update.
Delivery Address
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
If the address supplied is incorrect, incomplete, or prevents successful delivery, please contact our customer support team as soon as possible. We will do our best to assist, provided that the order has not already been delivered or returned by the courier.
Need Assistance?
If you have any questions regarding your order or delivery, our customer support team will be happy to assist you. Please contact us through our official support channels, and we will respond as quickly as possible.