At Chic Vista, customer satisfaction is our priority. We are committed to providing a safe, transparent, and enjoyable shopping experience. If you need to request a return or refund, please review the policy below.
Returns
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the item must meet the following conditions:
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Be unused, unworn, unwashed, and free from any damage;
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Be returned in its original packaging, where possible;
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Include all original tags, accessories, and any items supplied with the product.
We reserve the right to refuse returns that do not meet these requirements.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged during transit, or different from the one you ordered, please contact us within 7 calendar days of receiving your order.
Once your request has been reviewed and approved, we will offer one of the following solutions:
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A replacement item;
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An exchange;
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A full refund.
To help us assess your claim, we may ask you to provide photographs of the item.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:
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Items that have been worn or washed;
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Items damaged through misuse;
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Items returned without their original tags;
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Personalised or made-to-order items, where applicable.
How to Request a Return
To request a return or refund, please contact our customer support team and provide:
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Your order number;
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Your full name;
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The reason for your request;
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Photographs of the item, where required.
Once your request has been reviewed, we will provide you with detailed return instructions.
Refunds
After receiving and inspecting the returned item, we will notify you of the outcome of your request.
If your refund is approved, it will be processed using the same payment method used for the original purchase.
Please note that the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Return Shipping Costs
If the return is due to an error on the part of Chic Vista, such as receiving an incorrect item or a product with a manufacturing defect, we will cover all return shipping costs.
If the return is requested due to a change of mind or personal preference, the cost of returning the item may be the customer's responsibility, in accordance with applicable legislation.
Order Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already been dispatched, you will need to wait until it has been delivered before requesting a return, in accordance with this policy.
Contact Us
If you have any questions regarding our Returns & Refund Policy, our customer support team will be happy to assist you. Please contact us through our official support channels, and we will respond as quickly as possible.